FAQs

  • We're not just cleaners—we're lifestyle curators. Our services extend beyond housekeeping to include organisation, styling, and personal concierge services, all delivered with a focus on creating serene, healthy living spaces.

  • Yes, everything is included in your service with us, unless you request another preference. We arrive fully equipped with all professional-grade, natural cleaning products and equipment needed to maintain your home to perfection.

  • Absolutely. We exclusively use natural, low-toxic products that are safe for children, pets, and the environment without compromising on cleaning effectiveness.

  • No, we can arrange for access prior to your booking. Many of our clients prefer the convenience of returning to a beautifully maintained home after their day.

  • Please email us within 24 hours notice to cancel, upgrade, change, or add on a service to your original booking. This ensures we can accommodate your needs while maintaining our service schedule.

  • Yes, we have a 24-hour cancellation/lock-out policy incurring a 50% fee. This policy helps us maintain consistent scheduling for all our valued clients.

  • Yes, a $20 flat rate fee is applied for payments processed after 3 business days. We offer convenient payment options to help you stay current with your account.

  • We assign dedicated team members to your home, maintain detailed service records, and follow comprehensive quality checklists. We're fully insured and guarantee your satisfaction.

  • Yes, we pride ourselves on flexibility. We work with you to create a service plan that fits your lifestyle, including special occasions, seasonal needs, and bespoke requests.